All orders are sent via Express Post in 2-3 day business days, a delivery and tracking number will be emailed to you once your order has been processed. You can track it from there.
Delivery standards apply to items sent between most major urban centres and are estimates online. Actual delivery times depend on origin, destination, weather conditions and other factors.
We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2 days after the expected delivery date, email us and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will reimburse up to $100. This reimbursement will only be offered once in your accounts lifetime – we recommend adding in customer notes “request for a required signature upon delivery” to ensure theft is not an issue.
If you’re tracking your package on Canada Post’s website and it has not updated in a while, it’s most likely due to your package missing a scan, which is fairly common. (The package is scanned at various points in its trip to your destination)
More often than not, you will get your package on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.